Service and Maintenance information

INDEX

Internet Banking [PowerDirect]

Maintenance period Unavailable service
8:30 - 13:00 Saturday, December 20, 2025

The following services, along with those offered through the app will be unavailable during the maintenance period.

  • Transfer between Yen Ordinary Deposit and SBI Hyper Yokin
  • Fixed amount auto transfer service from Yen Ordinary Deposit to SBI Hyper Yokin (The transfer will be processed after the maintenance is completed with a delay compared to the usual schedule. However, you can still set up, cancel or modify your auto transfer settings during this time.)
0:30 - 6:00 Sunday, December 21, 2025

Online banking services, i.e. All services available on PowerDirect and all its related apps.
0:30 - 7:00 Sunday, January 18, 2026

■ Regular maintenance

Maintenance period Unavailable service
Every Monday to Friday 23:50 - 0:05
Every Saturday and Sunday 23:50 - 5:00
However, the following specific dates are as follows.
Sunday (if the next Monday is a national holiday or transfer holiday.) 23:50 - 0:20
New Year holidays or GW 12/31-1/3、5/2-5/5（※1）23:50 - 4:00

Account confirmation service for transfer
Transfers can be accepted, but not immediately, and will be handled during the day of the "transfer date" confirmed at the time of acceptance.

The 2nd Sunday of every month from 0:30 to 6:00 the next day

Online banking services, i.e. All services available on PowerDirect and all its related apps.
The last Sunday of every month from 0:30 to 6:00 the next day
The 1st day of every month from 0:00 to 4:00
  • If this maintenance period overlaps with other scheduled maintenance, the latter will take precedence.

During this time, transactions may be temporarily unavailable.
If you experience any issues, please wait a few minutes before trying again.
  • 1 If 1/3 is Saturday or Sunday, it will be from 23:50 to 5:00 the next day, just like regular Saturday and Sunday
    If 5/2-5/5 is Saturday, it will be from 23:50 to 5:00 the next day as usual Saturday
  • The scheduled maintenance time(s) may vary slightly.

ATM

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 3:00 to 4:00 the next day

During the maintenance, SBI Shinsei Bank cash cards are unavailable.
Japan Post Bank ATMs / Seven Bank ATMs / AEON Bank ATMs / LAWSON ATMs / E-net ATMs / J-Debit Service

- Seven Bank ATM(Card Loan L and SBI Shinsei Bank Card Loan are unavailable.)
- During the time zone, the following services are out of service.
View / MICS alliance ATM / PatSat ATM

The last Sunday of every month from 3:00 to 4:00 the next day
The 1st day of every month from 0:00 to 4:00
  • If this maintenance period overlaps with other scheduled maintenance, the latter will take precedence.

During this time, transactions may be temporarily unavailable.
If you experience any issues, please wait a few minutes before trying again.
  • The scheduled maintenance time(s) may vary slightly.

Call Center [PowerCall]

Maintenance period Unavailable service
0:30 - 7:00 Sunday, January 18, 2026
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password

■ Regular maintenance

Maintenance period Unavailable service
The 2nd Sunday of every month from 0:30 to 6:00 the next day
  • Pin change
  • Yen Balance Inquiry, Time Deposit Open
  • Foreign currency Balance Inquiry, buying and selling, rate inquiry
  • Reset PowerDirect Password
The last Sunday of every month from 0:30 to 6:00 the next day
  • The scheduled maintenance time(s) may vary slightly.
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