Web Form Consultation
Inquiries received by 5:00 pm will be replied to by email on the following business day.
- Please note that depending on the contents of your inquiry there may be cases in which we may not be able to reply by the following business day even if we receive your inquiry before 5:00 pm.
We may also call you at the phone number provided if we deem it necessary.
Please check below before contacting us using this web form.
Several types of inquiry are covered so you may be able to find the answer you are looking for without making a new inquiry.
- Reissuing new PIN code
- Reissuing Cash card, Monthly statement
- Regarding Domestic fund transfer
- Regarding Overseas Remittance (Incoming Transfer)
- Regarding Changing Registered Personal Details
- Regarding Residence Card and Priod of Stay
- Regarding Internet banking
- Closing your account from overseas.
- Where can I confirm my registered name in katakana?