Business Hours during
Golden Week

Our business days/hours are shown below.
Please note that after the Golden Week Holidays, a higher than usual number of procedure requests is expected, which may result in processing delays for procedures such as account opening, account closing, change of address, etc. We appreciate your understanding.

ATM Services

ATM Transactions 4/27 4/28 4/29 4/30 5/1 5/2 5/3 5/4 5/5 5/6
Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon
Seven Bank ATMs Withdrawal
Deposit
Balance inquiry		 24 hours*1
Enet ATMs
LAWSON ATMs
AEON Bank ATMs
Patsat ATMs Withdrawal
Balance inquiry		 7:00 - 21:00 7:00 - 23:00 7:00 - 21:00
Deposit 7:00 - 21:00
VIEW ALTTE
(JR East Japan Railway ATMs)		 Withdrawal
Balance inquiry		 Same as train operating hours
Japan Post Bank and
Post office ATMs		 Withdrawal
Deposit
Balance inquiry		 0:05 - 23:55*1
Major City banks and
Mitsubishi UFJ Trust Bank ATMs		 Withdrawal
Balance inquiry		 8:00 - 21:00
Sumitomo Mitsui Trust Bank ATMs Withdrawal
Balance inquiry		 9:00 - 17:00 8:00 - 21:00 9:00 - 17:00
Shoko Chukin Bank ATMs Withdrawal
Balance inquiry		 Not Available 9:00 - 17:00 Not Available

*1 ATM will not be available from 3 a.m. to 4 a.m. on Sunday, April 28, 2024 due to system maintenance.

- ATM operating hours may differ depending on business hours of the building in which the ATM is installed and system maintenance of SBI Shinsei Bank or partners.

- Coin transactions are not available at ATMs.

- Seven Bank ATMs are located inside SBI Shinsei Bank branches.

SBI Shinsei Bank branch counters

All our branches will operate on weekdays. However, more customers tend to come to our branches during the Golden Week, which may result in processing delays in some circumstances.

Check PowerDirect (internet banking) and Procedure Request Form as some services and transactions are available with them.

List of branches

Home Mortgage

PowerCall <dedicated to home mortgage> 0120-456-515 is available in the following hours: April 27 (Saturday) from 9:00 a.m. to 5:00 p.m., and April 30 (Tuesday), May 1 (Wednesday), and May 2 (Thursday) from 9:00 a.m. to 7:00 p.m. (closed on Sundays and public holidays from April 28 to April 29, and from May 3 to May 6).
Applications for home mortgage are accepted on the internet.

PowerDirect (Internet Banking)

PowerDirect is available during Golden Week except during system maintenance.
Please click here for details regarding our system maintenance schedule.

PowerCall (Call center)

During Golden Week, PowerCall will only respond to urgent inquiries on Sundays and public holidays in accordance with the official public holiday calendar. See below for details.

  • PowerCall: 8:30 a.m. - 5:30 p.m., Weekdays and Saturdays
    - Only urgent inquiries such as lost/stolen cards and financial crime will be handled on Sundays and Holidays.
  • Chat Service: 8:30 a.m. - 5:30 p.m., Weekdays
    We offer multiple services are available online, avoiding the need to wait on the phone.
    Check our FAQ for contact information before making an inquiry.
  • WebForm (email) : 24 hours
    For general inquiries, please use our WebForm (email) service.
  • Procedure Request Form : 24 hours
    Requests for reissuing cash cards are available through the request form.

- Some services may not be available during system maintenance.

- Depending on the inquiry, it may take several days to answer your inquiries during Golden Week.

- Fund transfers during Golden Week will be available via our internet banking (PowerDirect), however it may require more time than usual due to the beneficiary bank's circumstances.

GoRemit Overseas Remittance Services

The service is available on regular weekdays. After the Golden Week holidays, a higher than usual number of transactions is expected, which may result in processing delays in some circumstances. Accordingly, we advise customers to avoid making transactions around this period where possible.

GoRemit Overseas Remittance Services

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