System Maintenance and Service Suspension
(October 13, 2024 (Sun), November 3, 2024 (Sun), and January 12, 2025 (Sun), from 0:30 to 14:00 each day)

* The planned system maintenance for Sunday, November 3rd, has been canceled. For the latest maintenance information, please click here.

Thank you for using SBI Shinsei Bank.
We are upgrading our core banking system to enhance processing capacity. Consequently, we will be conducting scheduled maintenances on the dates listed below. During these times, all online services including ATM transactions, Internet Banking (PowerDirect), SBI Shinsei Bank App and the PowerCall (Contact Center) will be unavailable.
We apologize for any inconvenience and appreciate your understanding and cooperation in this matter.

Main services to be affected

  • ATM Transactions (withdrawals, deposits, balance inquiries, etc.)
  • Internet Banking (PowerDirect)
  • SBI Shinsei Bank App
  • PowerCall (Contact Center)

* Note: Inquiries about lost or fraudulent use of cash cards will still be accepted 24/7 at PowerCall (Contact Center).

Service Suspension Times

  1. October 13, 2024 (Sun) 0:30 - 14:00
  2. November 3, 2024 (Sun) 0:30 - 14:00
  3. January 12, 2025 (Sun) 0:30 - 14:00

* Please note that the schedules are subject to change.

Updated: October 25, 2024
SBI Shinsei Bank

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