Introduction of Navi Dial for the Contact Center

As stated in our notice dated May 15, 2024, titled “Notice of Consolidation and Change of Contact Center Customer Dials and Change of Business Hours,” effective Monday, November 18, 2024, inquiries from mobile phones will be managed via Navi Dial instead of the traditional toll-free number for certain lines.

Effective Date: November 18, 2024

Please see the table below for details on the changes.

Telephone services subject to the introduction of
Navi Dial and telephone number consolidation		 Present Operation hours after change Remarks
Products and Services
0120-456-007
0120-456-007
0570-016-007
Platinum customer Line
(Japanese only)
0120-555-007
Internet banking,
Operator assistance regarding Internet banking
0120-456-858
0120-456-858
0570-016-858
Foreign currency buying and selling
0120-456-507
0120-456-507
0570-016-507
automated voice system
  • Please note that for Navi Dial (0570 number), a phone charge of 11 yen (including tax) per 20 seconds will apply when calling from mobile phones and PHS.
  • Please note that Navi Dial is not included in the flat-rate call plan of each mobile phone carrier.

November, 2024
SBI Shinsei Bank

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