Operating Hours during the Year-End and New Year Holidays
Operating hours of branch counters, ATMs, products and services during year-end and New Year holidays are as follows.
Internet Banking (PowerDirect) and SBI Shinsei Bank App
PowerDirect and the app (Japanese only) are available throughout the year except during system maintenance periods.
Please click here for details regarding our system maintenance schedule.
ATM Services
*1 ATMs will be available except between 2:00 and 4:00 if trains are operated all night on New Year’s Eve and New Year’s Day.
- ATM operating hours may differ depending on business hours of the building in which the ATM is installed and system maintenance of SBI Shinsei Bank or partners.
- Coin transactions are not available at ATMs.
- Seven Bank ATMs are located inside SBI Shinsei Bank branches.
SBI Shinsei Bank branch counter
SBI Shinsei Bank branches will be open until Monday, December 30, 2024 and open from Monday, January 6, 2025.
Please come to our branch 30 minutes to 1 hour before it closes. The cutoff time may differ, and more time may be required depending on the procedure you wish to complete.
Inquiries
Your inquiries including those to PowerCall will be responded during the hours shown in the table below:
| Menu | 12/30(Mon)17:00 - | 12/31(Tue) - 1/5(Sun) | 1/6(Mon) - 9:00 | |
|---|---|---|---|---|
| PowerCall | Operator | 〇 Limited to urgent reports such as lost or stolen cash cards, financial crimes, deregistration from smartphone authentication, and guidance on how to log in to PowerDirect. |
||
| Automated Voice | 〇 | |||
| WebForm | 〇*1 | |||
| Procedure Request Form | ||||
| Call back Reservation Form | 〇*2 | |||
- *1Responses and procedures will be handled sequentially from January 6th (Mon) onwards.
- *2Call backs will be made on the specified date and time from January 6th (Mon) onwards.
Funds Transfer
SBI Shinsei Bank branch counter
Fund transfer requests will be accepted until 14:30, on Monday, December 30, 2024. Transfers to other bank accounts made after 14:30 will be processed on Monday, January 6, 2025.
Due to potential congestion, you may not be able to complete your request within the reception hours. Please allow extra time when making your request.
If you are in a hurry, we recommend using internet banking (PowerDirect) or the app.
- Please note that the Contact Center will no longer accept transfer requests after Monday, January 6, 2025.
Internet Banking (PowerDirect) /SBI Shinsei Bank App (including Cotra transfers)
Immediate money transfers are accepted in principle.
- Excludes system maintenance periods.
- The timing of the payment may vary depending on the beneficiary institution's situation.
Products and Services
Foreign Currency Deposits
Foreign currency deposit transactions are available through internet banking or via apps except during our system maintenance. Please doublecheck the foreign exchange rate since different rates than usual may be applied during the following periods:
a. from 7:00, Wednesday, December 25, 2024 to 8:30, Thursday, December 26, 2024
b. from 3:00, Wednesday, January 1, 2025 to 7:00, Monday, January 6, 2025
Home Mortgage
During the Year-end and New-year holidays, PowerCall < for Home Mortgage(0120-456-515)> will be closed at 17:00, Monday, December 30, 2024 and open from 9:00, Saturday, January 4, 2025.
Details of our Home Mortgage is available at our website.
GoRemit Overseas Remittance Service
The GoRemit Overseas Remittance Service's final day of operation for 2024 will be 30th December (Mon), and regular operation will resume in the new year on 6th January 2025 (Mon).
A higher than usual number of transactions is expected around the year end/new year period, which may result in processing delays in some circumstances. As a result, we advise customers to avoid making transactions around this period where possible.
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