Regarding changes for English support at contact center and partial revisions to procedures related to transfers and products
Thank you for using SBI Shinsei Bank
Due to the increasing number of customers using PowerDirect (internet banking) and other services, we have decided to revise our services related to PowerCall (contact center) and others.
We acknowledge that our customers may experience some inconveniences.
However, we remain committed to the continuous enhancement of our services on both on our homepage (FAQ and Chatbot) and PowerDirect (internet banking).
Our primary objective is to ensure that our services remain accessible and user-friendly for our customers.
This is important information, please confirm the revisions of our services on the guide below.
In addition, please also confirm the Notice of consolidation and change of Contact Center Customer Dials and Change of Business Hours.
announced on May 15, 2024.
- Regarding the Termination of English support for PowerCall
Scheduled date of change：October 1, 2024 - Partial termination of Services by Operators for Transfers and Products
Scheduled date of change：January 7, 2025
Regarding the termination of English support for PowerCall
We will be ending our English language service for PowerCall
- Please note that we will continue to accept report of lost cards and unauthorized use 24 hours a day at 0120-456-022.
【Scheduled date of change】October 1, 2024
Please refer to the table below.
| Termination of Incoming Telephone Services | ||
|---|---|---|
| For Power Flex account holder | 0120-456-022 | Excluding report of lost cards and unauthorized use (Available 24 hours a day, 365 days a year) |
| Opening an account | 0120-456-860 | |
| Foreign currency buying and selling ［Automated voice system］ |
0120-456-507 | |
- Please use PowerDirect (internet banking)PowerDirect (internet banking) after the "Foreign currency buying and selling［Automated voice system］" service has ended.
Please check for the transaction operation guide here.
| Primary Alternative Services |
|---|
| WebSite (Inquiries) |
| WebSite (Open an account) |
| Procedure Request Form |
| WebForm (Email) |
| WebForm (Callback) |
- Please confirm our FAQ for substitute services here
Partial termination of Services by Operators for Transfers and Products
We will terminate the following procedures related to transfers and products by operator at the contact center (PowerCall, telephone reservation form, chat) as follows.
Scheduled date of change：Janurary 7, 2025
| Services to be Discontinued | Primary Alternative Services | |
|---|---|---|
| PowerDirect (internet banking) |
SBI Shinsei Bank App (Japanese language only) |
|
| Fund Transfer (Domestic)*1 | 〇 | 〇*2 |
| Setting up various yen time deposits, mid-term cancellation | 〇*3 | × |
| Setting up 2weeks maturity deposit, mid-term cancellation, and changes in maturity option | 〇 | × |
| Power Yokin Transfer | 〇*4 | × |
| Foreign Currency Savings Account (buy and sell) | 〇 | 〇 |
| Setting up various foreign currency deposits, currency change, change of maturity options | 〇 | × |
| Setting up Structured Deposits (Yen and Foreign Currency) | 〇 | × |
- Click here for fund transfer limit change.
- Registration of Smart Phone Authentication Service is required. Please click here for details.
- You cannot change the maturity option for Power Flex Yen Time Deposits on PowerDirect (internet banking). Please use Web Form Consultation.
-
Please check the daily withdrawal limit when you are transferring (withdrawing) from Power Deposit to Yen Savings Account.
Please check here for details.
If you have a visual impairment or other difficulties using PowerDirect (internet banking) or the SBI Shinsei Bank app, please consult at PowerCall.
June, 2024
SBI Shinsei Bank
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