Response to Customer Feedback

SBI Shinsei Bank is taking various measures to collect a wide range of comments and feedback from our customers.

Contact Center
The Retail Banking Group established a Contact Center (PowerCall) to respond to customer enquiries via telephone. Customer comments and requests received via the Contact Center are managed by Customer Service Department.

System to Reflect Customer Feedback in Banking Operations

Customer Service Department collects and analyzes all customer feedback, and reports the key findings to management. Customer Service Department is also responsible for reporting the key findings and suggesting actions to related divisions to improve the overall process and management.

Some of our financial products are subject to risk, including possible loss of the principal amount invested. Before purchasing any of our financial products please ensure you carefully read and understand the relevant product description in Japanese. The product description provides details of the risks, fees, and charges etc. that each product entails.