Inquiries
【Notice】
Notice of consolidation and change of Contact Center Customer Dials and Change of Business Hours
Search from Frequently Asked Questions
Frequently Asked Questions
- I forgot my "Power Direct password" or what should I do if I’m locked out of the Internet Banking?
- What should I do if the following error message is displayed when I click on “Beneficiary Bank” option when making a transfer via Power Direct? “This service is currently unavailable. Please wait for a while and perform the procedure again. (CME0004)”
- How can I open an account?
- Where can I report a lost or stolen ATM card?
- I forgot my 4digit PIN code. How can I reissue my PIN?
- How should I terminate my account from overseas?
- I am leaving Japan and want to terminate my account but do not have an account for receiving the balance in my account. What should I do with the balance?
Procedure Request Form
- For Customers who cannot visit the branch
- For Customers who would like to make requests without accessing Internet banking
The following requests are available with Procedure Request Form.
- Deregistration from smartphone authentication
- Reissuing Cash card
- Reissuing monthly statement(s)
- Issuing of Balance Certificate
- Domestic Fund Transfer Limit Change
- Account Closure
※If you are unable to receive SMS, please proceed from here.If you are unable to receive SMS messages, it will not be possible for you to deactivate your smartphone authentication device, request for a balance certificate, or change your daily domestic fund transfer limit.
※If your cash card is lost or stolen, please follow the instructions here to suspend the withdrawal function.
※Reissue new PIN code here.
Contact Us
Ask Questions by WebForm (Email)
- For customers who would like ask questions by email
- For customers who would like their questions answered by email
Make an inquiry via Call Back Reservation Form
- This is a phone reservation form where a representative will call you back at your preferred time
- Depending on the nature of your inquiry, we may respond by email
Some of our financial products are subject to risk, including possible loss of the principal amount invested. Before purchasing any of our financial products please ensure you carefully read and understand the relevant product description in Japanese. The product description provides details of the risks, fees, and charges etc. that each product entails.