Power Call

【Notice】

Notice of consolidation and change of Contact Center Customer Dials and Change of Business Hours

Regarding changes for English support at contact center and partial revisions to procedures related to transfers and products

Automated voice system

Please keep your cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).

PIN change

Toll-free 0120-456-2720120-456-272
[24hrs/365days]

Push *77 for English guidance

Report on Cash Card loss or Financial fraud

Toll-free 0120-456-0220120-456-022
[24hrs/365days]
The operator will assist you.

From overseas:
+81-6-7635-4671
+81-9-2303-6555
(Not toll-free)

Home mortgages

Toll-free 0120-456-5150120-456-515
[Weekdays* 9AM - 5PM]
*except bank holidays during year-end/new year (12/31 - 1/3)

Goremit Overseas Remittance Service

Toll-free 0120-227-5030120-227-503
[Weekdays 9AM - 5PM]
*except bank holidays during year-end/new year (12/31 - 1/3)

* For other inquiries: Please contact us via the various web forms on the Inquiries page.
We will respond by either email or by phone on weekdays from 9:00 to 17:00 (Japan time).