Helpful Info

Once you have registered for GoRemit, we will send you a letter that contains the account details of our domestic collection account. All you have to do is make a domestic money transfer from your Japanese bank account to our collection account, then GoRemit will send the funds to the overseas account you registered with us. The process of making a domestic money transfer (money sent between two banks in Japan) is called "Furikomi" (振込み) in Japanese.

In general, there are 4 different ways that you can make a "Furikomi". Depending on the bank you use, some of the below methods may not be available, and the comission fees may vary between methods. Please also note that while the most common cut-off time for same-day transfers is 3:00pm, some banks may have an earlier cut-off time.

What you need to make a furikomi

①

Bank name - The name of the bank you are sending funds to

②

Branch name - The name of the branch you are sending funds to (in some cases you may have the option of providing the 3-digit branch number)

③

Account type - The account type of the beneficiary account. The most common account type is "Regular" - 普通("futsuu")

④

Account number - The account number of the receiving account

⑤

Account name* - The beneficiary account holder's name. Some banks will automatically display the account name after you have put in the above information. If your bank does not do this, please take extra care when inputting the account name.

• When sending money to GoRemit, the Account Name will be "SBI Shinsei Bank, Limited"(Japanese: ｶ)ｼﾝｾｲｷﾞﾝｺｳ), not your name. Please take care to input the correct name.

Useful Phrases when making a "Furikomi"

Mistakes happen. If you enter invalid account information (wrong account name etc.) when making a "furikomi", the tranfer will normally be rejected and sent back to you automatically, however there are some circumstances where you may have to cancel a "furikomi" by yourself, for example the account details you provided were correct, however we are not able to continue with the remittance for some other reason. The process of cancelling (reversing) a furikomi transfer is called "Kumimodoshi" (組戻し) in Japanese.

Unfortunately, once funds have entered our collection account, it is not possible for us to automatically send funds back to the originating account (we cannot see the originating bank account details).

A manual "kumimodoshi" must be requested at the bank the funds were sent from. Each bank has its own procedure regarding "kumimodoshi". You may be able to request it by telephone, or you may be requested to go into a branch in person. If someone else sent funds from their account to your GoRemit account, that person must perform the "kumimodoshi".

Depending on the bank you use, a fee to perform the "kumimodoshi" may apply.

Common reasons a customer is required to perform a "kumimodoshi" (not exhaustive)

Please be advised that once a payment has been sent overseas, even if you request a "kumimodoshi" at the bank you sent funds from, we will not be able to return the funds to you. For information on cancelling a transfer that has already been sent overseas, please see the below section.

When registering your overseas account details, our experienced staff will do their best to make sure that details are registered in the correct format for that country, currency etc., however we are not able to confirm that details such as the account number, account name etc. provided are correct. Once you have received your welcome pack from us, please double-check that all registered details provided are correct before sending funds. Although minor errors are sometime corrected by the receiving bank, many banks worldwide will reject the transfer if even the slightest detail is not correct.

What happens if an Overseas Remittance doesn't go through

If the overseas bank does not or cannot accept the payment for whatever reason, one of two things will happen:

• Should you wish for funds to be returned to your Japanese account, you will be required to submit a form providing your Japanese account details. Funds returned to us will be converted back into Japanese Yen and deposited to the account you specify (must be an account in your name). Any fees already deducted by GoRemit or by overseas banks will not be returned, and fluctuations in the exchange rate between the time of sending funds and returning funds may affect the final amount.

Common reasons that Overseas Remittances do not go through (Not exhaustive)

Cancelling an overseas remittance

If an overseas remittance has been sent and received by the beneficiary, but you wish to cancel a remittance for your own reasons (ie: you transferred funds by mistake or sent funds to the wrong beneficiary , etc.), you may request a cancellation by submitting the appropriate request form. Please contact our Customer Service at 0120-227-503 (Weekdays 9:00am - 5:00pm) to request this form.

Please be advised that when requesting a cancellation of an overseas remittance, the overseas bank may deduct a fee before returning funds, and any fees already deducted by GoRemit and/or overseas banks when originally sending the funds will not be returned. Additionally, fluctuations in the exchange rate between the time of sending funds and returning funds funds may affect the final amount returned to you. Also, as funds cannot be returned from overseas without the approval of the overseas beneficiary, we cannot guarantee that a cancellation request will be accepted. Even with this approval it may take several days for funds to be returned.

Although things are changing, required account details can vary greatly from country to country. Below is a breakdown of the most common bank details required for sending funds overseas.

International Standards

SWIFT Code - Also called a "BIC (Bank Idenfier Code)" code, the SWIFT code is an international standard used by most banks. SWIFT codes are 8 or 11 digit codes used to identify a bank. 8 digit codes are usually a main or larger branch, whereas 11-digit codes are used to specify specific branches.

IBAN - The IBAN ("International Bank Account Number") is a relatively new format. IBANs are a maximum of 34 digits long, and contain the country code, bank code, branch code, and account number. Recently, more and more countries are adopting the IBAN format, especially countries in Europe, The Middle East, South America and North Africa. Some countries that use IBAN do not require it to accept overseas remittances, however an increasing number of countries will not accept payments from overseas if you do not provide one.

Country-specific codes

ABA/Routing Number (USA) - the ABA (also called a "Routing Number") is a 9-digit code used for clearing payments in the US. When sending USD payments to the US, the ABA of the receiving bank is required.

Sort Code (UK) - The Sort Code is a 6-digit branch code used in the UK. When sending GBP payments to the UK, the Sort Code is required.

Transit Number (Canada) - The Transit Number is a 5-digit branch code used in Canada. The Transit Number may be paired with the 3-digit Institution Number, or provided as part of a 9-digit routing number (different from the ABA number used in the US).

BSB Number (Australia and New Zealand) - The BSB Number is a 6-digit branch code used in Australia and New Zealand. In Australia, it is provided as a distinct number, in New Zealand, the BSB Number is commonly provided as the first 6 digits of the account number. When sending AUD to Australia or NZD to New Zealand, the BSB number is required.

IFSC Code (India) - The IFSC Code is an 11-digit branch code used in India. When sending funds in INR to India, the IFSC Code and the SWIFT Code are required.

For more details on which codes are required, please see the below chart.